Returns + Exchanges Policy

Effective Date: July 5, 2026

At Unthank Wear, we want our customers to feel confident when shopping with us.

If your purchase does not meet your expectations, we provide a clear returns and exchanges process to help you resolve your request.

This policy applies to orders placed through:

https://unthankwear.com

Please review the following information before submitting a return or exchange request.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must:

• Be unused and unworn.

• Remain in their original condition.

• Include original packaging and accessories where applicable.

• Not show signs of washing, damage, alteration, or misuse.

Items returned outside these conditions may not qualify for a refund or exchange.

2. Items Not Eligible for Return

Certain items may not be eligible for return due to product characteristics or hygiene considerations.

These may include:

• Personalized or customized products.

• Items that have been worn or used.

• Products marked as final sale.

• Items returned without original condition or packaging.

This does not affect any consumer rights that cannot legally be excluded.

3. Exchange Requests

If you would like to exchange an item for a different size, color, or available product, please contact us before sending the item back.

Exchange requests are subject to:

• Product availability.

• Return approval.

• Condition of the returned item.

If the requested replacement item is unavailable, we may provide alternative options or process a refund where applicable.

4. How to Request a Return or Exchange

To begin a return or exchange request:

1. Contact our customer support team.

2. Provide your order number and details of your request.

3. Wait for confirmation and return instructions.

4. Send the item according to the provided instructions.

Please do not return items before receiving confirmation from our team.

5. Return Shipping

Customers may be responsible for return shipping costs unless the item:

• Was received damaged.

• Was incorrect.

• Was sent due to an error on our part.

We recommend using a tracked delivery service when returning items, as customers are responsible for ensuring returned packages reach us safely.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the product ordered, please contact us as soon as possible.

Please provide:

• Order number.

• Description of the issue.

• Photos of the item and packaging if applicable.

Our team will review your request and provide suitable assistance.

7. Refund Process

Once your returned item has been received and inspected, we will confirm whether your refund request has been approved.

If approved:

• Refunds will be issued to the original payment method.

• Processing times may vary depending on your bank or payment provider.

• Refunds are typically completed within 5–10 business days after approval.

Original shipping fees may not be refundable unless required by applicable law or the issue resulted from an error on our part.

8. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests can only be considered before your order enters the fulfillment or shipping process.

Once an order has been dispatched, cancellation may no longer be available. However, you may request a return according to this policy.

9. Customer Support

Our team is available to assist with questions regarding returns, exchanges, and refunds.

Providing your order information when contacting us will help us review your request more efficiently.

Contact Information

Company Name
UNTHANK WEAR LTD

Website
https://unthankwear.com

Email
payment@unthankwear.com

Telephone
+44 7308473848

Registered Office

18 COLUMBIA GRANGE
NEWCASTLE UPON TYNE
TYNE AND WEAR
UNITED KINGDOM
NE3 3JP